Surface Pro 3 Black Screen

| |

How to fix Surface Pro 3 Black Screen

Even the Microsoft Surface is not free of errors. The fact that the tablet can’t be woken up from sleep mode and the screen simply stays black seems to be a common problem. But that’s no reason to despair: With a little skill, you can start your Surface Pro like before.

Why won’t the Surface Pro start?

It is a dreaded problem among PC users: the black screen. That’s exactly what you have with the Surface Pro when it won’t turn on. Another sign that you have this problem is that nothing happens when you press the power button and the infrared LED for Windows Hello lights up red. Before you look for unnecessary solutions, Microsoft recommends that you disconnect all USB and storage devices. Sometimes these will interfere with the start-up function of Surface Pro.

What do you do if Surface Pro does not start?

If removing the USB devices does not help, try the following:

  • connect a power adapter: Your Surface’s battery may be dead. If you press the Power button while the AC adapter is connected, a battery icon will appear on the screen. Charge your Surface for ten to fifteen minutes before continuing to use it.
  • use a key combination: the screen may need to be restarted. This can be done with a key combination. If you have a keyboard connected, hold down the “Windows Logo” key, “CTRL”, “SHIFT” and “B” at the same time. If you are in tablet mode, press the Volume Up and Volume Down buttons three times simultaneously within two seconds.
  • Force the shutdown: Press the power button for ten seconds. Start your Surface using the same button as usual.

Surface Pro 3 overheated – Microsoft promises update

For some time now, Surface Pro 3 owners have reported that their equipment regularly overheats, even during smaller activities such as surfing the Internet. The fan is also reported to make louder sounds than usual and the tablets are said to get hotter than is most likely good for them.

In response to these complaints from users, Microsoft has now responded by explaining the problems associated with the latest tablet: a small number of Surface Pro 3 Intel Core i7 devices have the problem of restarting and incorrectly displaying the thermometer icon on attempted restarts. Research has shown that these events are triggered earlier than required, but only during a reboot and not while the device is running.

In any case, an update is planned to be released soon to fix this problem and allow Surface Pro 3 users to resume normal use of their tablet. When the update will be delivered has not been announced. However, the next Patch will be verry likely soon.

Microsoft Surface Pro 7 review: Design almost identical to its predecessor

Microsoft has changed almost nothing in the design of the Surface Pro. Except for the replacement of the Mini DisplayPort interface with a USB-C port, the Surface Pro 7 is identical to its predecessor.

Dimensions, weight and handling have remained the same, which is not wrong, as already the Surface Pro 6 scored with the high-quality and noble-looking aluminum case. At the back of the tablet unit you can fold out a stand as usual. In addition, the ventilation slots for the rather powerful hardware are located in a column.

The configurable interior decides the price. You have the choice between the Intel Core i3, i5 or i7 processors, a RAM with 4, 8 or 16 GBytes and an SSD size of 128, 256, 512 or 1,024 GBytes.

The cheapest version is available for around 900 USD, the fully equipped premium version for around 2,500 USD. Our test model has a Core i7, 16 GB RAM and 256 GB memory. For this model (VNX-00003) you currently pay around 1700 USD.

However, it should be noted that Microsoft delivers the Surface Pro 7 as a pure tablet without a keyboard unit, for which you have to pay around 150 USD additionally. Other accessories such as mouse and pen are also available in the shop.

6 Inch Tablet Microsoft Surface Pro

Surface Pro 7

As our test model of the Microsoft Surface Pro 7 contains a strong Intel Core-i7 processor of the 10th generation, the fast performance in the test doesn’t surprise us. The i7-1065G7 with four cores, 1.3 GHz clock rate and 3.9 GHz boost works fast and reliable. For office and multimedia tasks, the hybrid device is as suitable as a notebook, which the benchmark results confirm. The integrated graphics unit of the Intel processor also brings graphically simple PC games to the screen – in the test with Rust, however, we get somewhat bumpy 41 fps – a dedicated graphics chip is necessary for proper gaming. This is only found in Surface Book 2 (for testing) in the hybrid devices.

The 12.3 inch touch display in 3:2 format gets the mark “very good” from us, but doesn’t reach the top rating of the two predecessors. Despite the same resolution (2,736 by 1,824 pixels) and the same good pixel density (267 ppi), they scored better in our brightness and contrast measurements. However, the Microsoft Surface Pro 7 still achieves a strong maximum brightness of 422 candela per square meter, so that the display is still well readable in outdoor use.

In return, the chessboard contrast is disappointing; with a value of 101:1, the Surface Pro 7 is even at the bottom of our best list in this category. According to our measurements, it represents the standard RGB color space to 98 percent and thus almost completely. We are satisfied with the display overall.

Equipment of the Surface Pro: Finally USB-C

Microsoft has eliminated an old interference factor in the new Surface Pro 7: The hybrid device now has a USB-C interface. But the manufacturer hasn’t taken the last step and so the Thunderbolt 3 protocol for super fast data transfer is missing. The built-in USB-3 socket, however, has at least DisplayPort support for connecting an external monitor. The predecessor’s Mini DisplayPort connector disappeared at the same time. In addition, there is also a USB type A interface as well as the Surface-Connect connector known from other Surface units. This is used to charge the device, but you can also connect peripherals such as the Microsoft docking station with USB hub. A headphone jack is also on board.

The internal memory of our Pro-7 model consists of a 256 GByte SSD and 16 GByte RAM. The in comparison a little smaller memory of our variant was included in the rating, so that the device just missed the equipment mark “very good”. A microSD memory card can be read out via the slot on the back of the case. There are also two camera sensors: an 8-megapixel main camera with autofocus and a 5-megapixel self-scan camera with iris scanner.

Thanks to the Intel processor of the 10th generation, the new WLAN standard 802.11ax is available, as well as Bluetooth 5.0. Microsoft has done without NFC and a mobile phone variant with SIM slot and LTE is not offered. A connection for network cables is also missing, but you can get this if you connect a Microsoft docking station. The installed operating system is Windows 10 Home.

The only thing that’s really annoying is that the keyboard unit is missing. Without the additional purchase for around 150 euro, you don’t have a 2-in-1 hybrid device, but basically just a large, heavy and powerful tablet. In view of the fact that the Surface Pro (2017) (for testing) was still delivered with a keyboard unit, this is quite annoying.

Battery life of the Surface Pro 7

The battery life of the Microsoft Surface Pro 7 has somewhat decreased in comparison to its predecessor. The hybrid device plays videos at medium display brightness for 08:36 hours in our measurement. The Pro 6 showed a hammer result of over 12 hours. The battery life during simulated surfing in the internet also differs clearly: The Surface Pro 7 lasts for 07:02 hours, in the predecessor it was still almost 8 hours. Basically, however, the battery life of the newcomer is good. The battery is charged in under two hours, which is very fast. Furthermore, the weight is okay and the device is altogether thin and compact. There is a separate USB charging port on the adapter.

Price of the Surface Pro 7

You can get our version of Microsoft Surface Pro 7 for about 1,650 USD. If you opt for a processor with less power or save on RAM, you will get away cheaper. The minimum version of the Pro 7 is available for around 900 USD. If, on the other hand, you increase the SSD memory fully, you end up with the most expensive variant for around 2,500 USD. The price for our model (VNX-00003) is acceptable. However, you’ll find plenty of cheaper alternatives and you’ll have to do without quite a bit. We even still think the Surface Pro (2017) is good – and that even comes with a keyboard unit.


Are you interestet in more hot tech deals? Subscribe to our Email-list and we let you know when the best deals come up.

Leave a Comment